Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! Return requests must be submitted within 15 days of the delivery date. Shipping & Handling fees paid on the original purchase are non-refundable. You can return your product for a different product, or a refund to the original payment method. Customers are responsible for return costs.

How to initiate a return 

Simply contact Customer Service at contactus@decor-addict.com with your order details (name, order number and return reason) and one of your customer journey specialists will respond within 24 hours with return label and instructions.

Refunds

Refunds for returns will be processed when the item has been received in our warehouse. Upon return, your item will be inspected, and  credits or refunds will be issued for the purchase price. Please allow up to 2 to 3 weeks for your refund or exchange to process.

Refunds will be issued back to the original method of payment. 

Please feel free to contact Customer Service at contactus@decor-addict.com for questions and concerns regarding your order.

Credits to your charge card

Credit card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take 2-3 weeks from the date that we received your return for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return